Frequently Asked Questions


Rescheduling an Exam

To avoid running into conflicts with your schedule, sign up EARLY in your exam period. Don't wait until the last day!

I missed my exam. What should I do?
  • Go to a CBTF lab and talk to a proctor so they can delete your missed reservation. You can then make a new reservation in the Scheduler.
I need to change my reservation. How do I do that?
  • As long as you haven't missed your scheduled time you can reschedule as many times as you want. You can always reschedule any future reservations you haven't missed yet.
I'm sick and can't take my exam. What should I do?
  • Reschedule your exam on the Scheduler when you are feeling better. We don't want you to do badly in your test because you don't feel well.
What should I do if I can't make my registered exam time?
  • Please reschedule using the Scheduler. If you don't, that's a seat that someone else won't be able to take their exam in. If your exam time has already passed and you can't change your reservation, you MUST come talk to the proctors to sign up for a new registered time.
What if I have a conflict with the exam I scheduled? What should I do?
  • Do your best to solve that conflict on your own by changing your reservation time before you show up and ask for help.
  • Remember that these are tests, and it is your responsibility to watch your schedule and make the necessary arrangements. DO NOT EXPECT TO BE ACCOMMODATED RIGHT AWAY, or expect proctors to extend your exams.
Why does my friend see slightly different exam times than I do?
  • The CBTF scheduler is balancing many factors in making seats available for different students and exams and not all students will always see exactly the same availability as others, but everyone is being offered the same days and time ranges.

Back to top

Checking-in for an Exam

I want to take my exam earlier than when I reserved it. What should I do?
  • Go online and change your reservation. Proctors will not accommodate you without a reservation.
What if I forget my iCard?
  • Your i-Card is how you get checked in for your exam.
  • Your UIN is not proof of identity. You must provide either a driver's license, passport, or other form of official identification.
What if I forget to register for an exam?
  • Once you realize you need to register, please use the Scheduler to make a reservation. If your testing period has already ended you need to contact your course staff.
What should I do if I am late?
  • Doors close at 10 minutes after the exam starts. You will be allowed in before this time but will not be given a time extension.
  • When you do come in, be as quiet and respectful as possible. Avoid distracting other test takers.
  • If you arrive after 10 minutes, ask the proctor to delete your reservation so you can make a new one.

If I can't use my phone, how do I login with 2FA / Duo?

  • Logins from CBTF systems will not prompt for 2FA authentication, even if you've opted-in or normally are required to use Duo. Providing your iCard at check-in acts as two-factor authentication in this environment. If you do not have your iCard, you may be denied check-in to your exam.

Back to top

Problems During the Test

Some general guidelines to remember when you have a problem during a test:
  • For exam content-related problems: You can report the problem directly to your course staff.
  • For software-related problems: Raise your hand and talk to a proctor. If you leave without speaking to a proctor, then the proctors cannot document the exact problem and the time you were experiencing this problem. This is vital information will for your instructors.
  • For PrairieLearn-related problems: Raise your hand and talk to a proctor so they can troubleshoot the problem with the CBTF admins.
  • For Relate-related problems: Raise your hand and speak to a proctor. They will ask you to fill up an incident report to alert your course staff.
What should I do if someone is still logged into my computer?
  • Ask a proctor for help. Please do not reboot the computer yourself.
My computer froze up!!! What do I do???
  • Raise your hand and get a proctor immediately. They will walk you through a solution. If it takes 10 minutes or less to solve the problem, you maybe be given some extra time to make-up for the computer freezing. If it takes more than 10-minutes, the proctor will decide the next course of action for you.
Some information seems to be missing from my test. What should I do?
  • Raise your hand and talk to a proctor.
What do I do if I don't know the meaning of a word?
  • Make your best assumption. The proctors may not, and often cannot, answer test content-related questions.
My professor said there was "Reference Page" I can use. Where is it?
  • Read the instructions for your exam again. The reference page should be listed with the instructions.
  • If you find the reference page but you have trouble opening it, raise your hand and talk to the proctor.
I had a problem during the exam but I left the CBTF without talking to a proctor. Now, I want to report it. What should I do?
  • Email your instructor directly and inform them of the problem.
  • With that in mind, proctors can only document incidents that happened during the time of your exam and will not be able to inform your instructor after-the-fact.
  • When in doubt, it is always a good idea to talk to the proctors first when you encounter a problem at the CBTF. Most of the time, they can find a way to solve the problem right then and there.

Back to top

Personal Needs

I am a DRES student. What should I do?
  • Bring your Letter of Accommodation (LOA) in print or on your phone, and the proctors will get you set up. It is better to bring your letter BEFORE you make your first reservation so you can schedule your exams with the accommodations showing up. You have to reset your exam accommodations at the CBTF every semester.
Can I bring scratch paper?
  • No. The CBTF provides scratch paper you can use during your exam.
  • All used scratch paper must be recycled IN THE CBTF after each use. No paper can leave the CBTF.
  • All unused scratch paper must be returned to the clean pile. (Because we all care about trees! Yay!)
Can I bring a calculator?
Can I use online apps during the exam?
  • No. The CBTF exam computers are not connected to the internet. All the software you will need to answer your exam is available in the CBTF computers.
  • Your instructor will inform you what applications you can use for your exam.
Can I use my cellphone while waiting for the exam to start?
  • No. Once you check-in, cellphone use is not permitted and will be treated as an Academic Integrity issue. See Academic Integrity Issues.
Can I bring a drink/water bottle?
  • During regular exams, you can leave your drink with your bags, but no beverages or water bottles are allowed at the desk.
  • For Finals Week water bottle policy, refer to the Lab Policies.
What should I do if the student next to me is being disruptive?
  • Politely ask the person to stop, and if necessary, ask the proctor to help.

Back to top

In Case of Emergency

What should I do if there is an emergency and the CBTF has to reschedule my exam?
  • Before leaving the CBTF, make sure the proctors have your name or netid or UIN listed down so you can access to the Scheduler to make a new reservation at a different time.
  • If it is NOT your last day, you can go on the Scheduler immediately and make a new reservation.
  • If you do not have access in 24 hours, please contact us.
What should I do if there is an emergency in the testing center and I feel uncomfortable and distracted?
  • Talk to the proctors immediately. In emergency situations, the proctors will do their best to help you find an arrangement that works best for you and what the facility can provide.

Back to top

Academic Integrity Issues

The CBTF is aligned with the principles of Academic Integrity put forth by the University of Illinois Student Code:

ARTICLE 1—STUDENT RIGHTS AND RESPONSIBILITIES

Part 4. Academic Integrity and Procedure § 1‑401 Policy Statement; Application; Definitions

(a) Policy Statement. The University has the responsibility for maintaining academic integrity so as to protect the quality of education and research on our campus and to protect those who depend upon our integrity.

(1) Expectations of Students. It is the responsibility of each student to refrain from infractions of academic integrity, from conduct that may lead to suspicion of such infractions, and from conduct that aids others in such infractions. Students have been given notice of this Part by virtue of its publication. Regardless of whether a student has actually read this Part, a student is charged with knowledge of it. Ignorance is not a defense.

§ 1‑402 Academic Integrity Infractions

(a) Cheating. No student shall use or attempt to use in any academic exercise materials, information, study aids, or electronic data that the student knows or should know is unauthorized. Instructors are strongly encouraged to make in advance a clear statement of their policies and procedures concerning the use of shared study aids, examination files, and related materials and forms of assistance. Such advance notification is especially important in the case of take-home examinations. During any examination, students should assume that external assistance (e.g., books, notes, calculators, and communications with others) is prohibited unless specifically authorized by the Instructor.

What are examples of cheating?
  • Using cellphones and smart devices during the exam.
  • Bringing in an unauthorized sheet into the CBTF.
  • Using an unauthorized sheet before or during exams.
  • Copying information from an unauthorized sheet onto CBTF-provided scratch paper, effectively making the scratch paper the new unauthorized sheet.
  • Writing information on body parts or other personal items
  • Writing exam information on CBTF-provided scratch paper and removing it from the CBTF.
  • Removing any paper, such as authorized help sheets approved by the instructor or any scratch paper, from the CBTF after the exam.
  • Telling your classmates the content of the exam after you have taken it and before they take it themselves, giving them an unfair advantage over other students.
I just saw someone cheating. What should I do?
  • Please report it to a proctor right away or at the end of your test. You can talk to the proctor or write a note stating the time you witnessed the cheating and seat number of the person you saw -- whatever you feel comfortable doing. The proctors will take care of the rest.
  • The CBTF takes exam security and integrity very seriously. Help us keep the exam fair for all students.
  • We can assure you that your reporting will be kept confidential and that the final report will not include any reference to you.
What if I get caught cheating?
  • According to CBTF Policies and Procedures, your information will be documented by the proctor, and a report will be written about the incident. This report will be submitted to your instructor who will then proceed to take the necessary steps for disciplinary action.
Will the proctor give me a zero in the test if they catch me cheating?
  • The CBTF proctors do not have access to your exams and cannot determine the consequence of your actions. However, they need to report the incident to your professor in compliance with the procedures set forth by the University of Illinois Student Code § 1‑403 Procedures

Back to top

CBTF Proctors

Who are the CBTF proctors?
  • The CBTF Proctors are non-engineering professionals, graduate students, and undergraduate students. They are there to make sure you are checked-in for the right exam at your reserved time and that everyone is as comfortable as they can be while taking tests in a computer lab with other students.
Are CBTF proctors also teaching assistants for the College of Engineering?
  • No. Proctors typically do not have a background in engineering. In fact, engineering students are not eligible to become CBTF proctors.
  • Therefore, CBTF proctors cannot help you with content questions about your exam. You have to make your own best assumptions.
  • And if proctors did know, remember that these are exams and they cannot give you answers or hints.
What do the proctors do at the CBTF?
  • Give reminders that ensure a safe and secure testing environment for everyone.
  • Check-in students to confirm they are registered for the exam.
  • Help students with technical problems that may come up.
  • Help document a problem that should be reported to the instructors.
  • Help provide a safe and secure environment where students can take computer-based exams.
  • Ensure that the principles of Academic Integrity are upheld.
  • Report cheating to the CBTF administrators.
Why are the CBTF proctors so strict, especially during check-in?
  • The proctors are trained to follow strict check-in procedures to ensure exam security and integrity.
  • If proctors remind you to bring your i-Card, they are following CBTF policies and procedures. Checking in with your i-Card is the best way to confirm your identity.
Still need help? Get in touch!
Last updated on Tue Oct 02 2018 22:06:01 GMT+0000 (Coordinated Universal Time).