Types of conflicts
There are three main types of conflict exams supported by CBTF courses:
Course administered conflicts: Courses can simply run their own conflict exams at a time and in a format of their choosing. This is the easiest arrangement to set up and the most flexible. We encourage this whenever possible and no communication is needed with CBTF personnel for such conflicts.
Regularly-scheduled conflicts with CBTF proctoring: All CBTF exams have default conflict times of 8pm the same day and 8am the next day (Central Time). These are designed for students who can't take the exam at the main exam time due to timezone issues, work schedules, other classes, illness that's known in advance, or any other legitimate reason. See below for how these are set up.
One-off conflicts with CBTF proctoring: In rare circumstances a student will need a conflict time beyond the 8pm/8am slots. This can occur due to a last-minute illness, an emergency during an exam (e.g., fire alarm went off), or some other unforeseen circumstance. See below for how to schedule a one-off conflict.
Course administered conflicts
Follow the best practices for configuration an exception exam in your platform. This is not dependent on the CBTF or the scheduler.
PrairieLearn: The PrairieLearn documentation has a section on setting up remote exams with a few students outside the CBTF.
Regularly-scheduled conflicts with CBTF proctoring
The default conflict time slots for CBTF exams are 8pm the same day and 8am the next day. Courses can opt to not have these conflict times available, in which case all conflict handling is the responsibility of the course and the CBTF will not be involved. Other regularly-scheduled conflict times are not available and it is not possible to opt out of having only one of them.
It is the responsibility of the course to ensure that the exam platform is set up for students taking conflict exams. For PrairieLearn this is automatic if the standard setup is used. Other plaforms should be appropriately configured by the course instructor.
Regularly-scheduled conflict scheduling is initiated by students on the CBTF Scheduler website.
The procedure is:
The student requests a conflict exam on the reservation page in the CBTF Scheduler:
Course staff need to check for these requests on the course page:
Based on the request, course staff may choose to approve for one exam, approve for all exams in the course, or deny the request (resolve with no approval):
Note that the CBTF Scheduler website does not currently send notifications to course staff when student conflict requests are waiting for approval. It is the responsibility of the course to check for conflict requests in advance of scheduled exams.
One-off conflicts with CBTF proctoring
One-off conflicts are those that can't be taken during the regularly-scheduled 8pm/8am conflict time slots. One-off conflicts are intended to handle exceptional cases and they should be rare. Instead of using one-off conflicts, courses should consider using any of the other alternatives listed on the missed exams page.
Students cannot directly schedule a one-off conflict via the CBTF Scheduler website or by contacting CBTF staff.
The procedure is:
The course instructor fills out this form: https://forms.illinois.edu/sec/2115535955
CBTF staff contact the student directly and schedule their one-off conflict exam during the allowed window. It may take up to 2 business days to schedule the conflict.
CBTF staff email the student and course instructor with information about the scheduled conflict time.
The course instuctor must ensure that the exam plaform is set up for the student to take the one-off conflict exam. For PrairieLearn this is automatic if the standard setup is used. Other plaforms should be appropriately configured by the course instructor.